A HAND WITH YOUR NEXT LITTLE VICTORY
A little help.
Back to the fun.
A tricky square? A purchase question? Start here, or get in touch with us.
Email support
SMALL MOVES. SWEET WINS.
Playing
Sammy Blocks.
The goal is simple: bring every square of each color into one connected group.
How do I move the jellies?
Tap a jelly directly beside the empty space to slide it into the gap. Matching colors must touch along their sides to form a group; diagonal corners don’t count. Dark blocked squares stay fixed.
Why won’t a square move?
Only a jelly directly beside the empty space can move. A dark blocked square cannot move. If you’ve finished a puzzle, use the completion button below the board; if a challenge says Out of moves, choose Retry challenge.
I’m stuck on a level. What can I try?
Use Undo to step back, or Hint to outline a move in a regular level. The circular-arrow Restart level button starts the current puzzle again. Hints are unavailable in Challenge mode.
Try making space before joining a color group—sometimes a jelly needs to move away before it can come back together.
How is Challenge mode different?
Challenges give you a limited number of moves. Watch the moves-left display and choose a trophy target in Challenge mode. If you run out, tap Retry challenge to try that puzzle again. Regular levels don’t use the challenge move limit.
How do I change the finish or colors?
Open Appearance from the home screen or puzzle. Choose a Finish and Colors. Some designs offer a one-level trial or an optional purchase; check the choice shown in the game before continuing.
Is the website mini puzzle the full iPhone game?
The website has a small, separate puzzle demo. The iPhone game contains the level collections, challenges and appearance options shown on the game page. Website play does not unlock purchases or transfer progress into the iPhone app.
KEEP YOUR LITTLE COLLECTION TOGETHER
Purchases
& restoring.
These steps apply to the iPhone app and purchases made through Apple.
Find Restore purchases
- Open Shop from the home screen or puzzle.
- Choose the Levels view.
- Scroll to Restore purchases and follow Apple’s prompts.
A purchase isn’t showing up. What should I do?
Check that you’re connected to the internet and signed in to the same Apple Account used for the purchase. Then use Shop → Levels → Restore purchases and check the item again. Use the restore option rather than buying the item again just to troubleshoot.
If restoration fails or the item stays locked, email us with the item name and exact message you see. Apple’s purchase-restoration help ↗
What if a purchase is pending, cancelled or unavailable?
Pending means the purchase is waiting for approval or confirmation. Wait for that result before starting another attempt. A cancelled attempt does not unlock the item. If the game says a purchase is unavailable, try reopening the app and checking again later; contact us if the message continues.
Does Restore purchases bring back my level progress?
Restore purchases refreshes access to purchased items. It does not restore completed levels. The current game keeps level progress and appearance choices locally on the device. Please avoid deleting the app or clearing its data while we look into missing progress.
What does an optional purchase include?
Check the item description in Shop or Appearance and Apple’s confirmation screen. Different purchases unlock different collections or looks; an appearance trial is separate from permanent ownership.
Where do I ask about a charge or refund?
For purchases billed through Apple, use Report a Problem with Apple ↗ or follow Apple’s refund instructions ↗. Apple reviews these requests; eligibility is not guaranteed. You can also email us for help identifying which in-game item is involved.
LET’S FIGURE IT OUT
Something
not quite right?
A few details help us understand what you’re seeing.
The app is stuck or a control isn’t responding.
Close and reopen Sammy Blocks. If an update is available, install it from the App Store and try again. If the problem continues, send us the level, the steps that led to it, and any error message. Please avoid reinstalling while we investigate, so you keep the app’s local data in place.
My progress looks different or is missing.
Check which level and mode you’re viewing. If your completed levels still look wrong, contact us with the last level you remember reaching and whether you recently changed devices or reinstalled. Purchase restoration and saved puzzle progress are separate; we can’t promise that missing local progress can be recovered.
What should I include in a bug report?
- Your device model, iOS version, and app version if known.
- The level number and whether you’re playing regular or Challenge mode.
- What you did, what you expected, and what happened instead.
- The exact error text, if any, and an optional screenshot or short recording.
- For purchase issues, the item name and what Restore purchases showed.
Remove personal information from screenshots. Don’t send passwords, card details or Apple Account sign-in codes.
A NOTE TO THE TEAM
Still need
a hand?
Tell us what’s happening and include the details above.
Email Sammy Blocks support
sam@elsewherelanguages.comUse the email link, or copy the address into your preferred email app. Include the details above.
Write to us